Help Centre

We are currently processing applications in around 5 days from start to finish.

We're in peak season - if you've applied, please use these steps before getting in touch!

We’ve invested in automated tools to help speed up document verification and AP confirmation. There are three components to an application

Your Details

Make sure you've given us all details and documents and that your dashboard shows all information is complete Then pay the £10 fee

Co-Signer

Your co-signer will also need to complete ID verification and answer some questions

Accommodation

Finally, the accommodation provider will need to confirm details their end and agree to the contract

We use email, SMS and a dashboard to keep you informed!

Knowledge Base

Visit our Knowledge Base for in-depth information around everything we have to offer and how it works. 

Live Chat

live-chat-icon

Live chat is evolving all the time with knowledge, application onboarding and more. You can also talk to one of our team directly to help with any questions you might have.

Not sure where to start?

Make a selection from below that best suits you and we will show you everything you need to know.

I am a Student

I am a Working

Professional

Should I be a

Co-signer?

I am a Parent of

a renter

I am a Working Professional

Here are some options

Most referencing agencies want you to show you’re earning 3x the rent. We just need 1.5x

Lets do this, we’re here to help

Make the selection that best suits you and we will show you everything you need to know.

Or apply for our guarantor service

Group 977-min

I am a Student

Group 1320-min

I am a Working

Professional

Group 992-min

Should I be a

Co-signer?

Group 1323-min

I am a Parent of

a renter

Lets do this, we’re here to help

Make a selection from below that best suits you and we will show you everything you need to know.

Or apply for Guarantor service

Housemates

Housemates are on a mission to improve your student accommodation experience. Find your student room quickly, safely and easily online – with all bills included and no hidden fees!

Search Housemates

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Guarantor Application Check List

You must meet the requirements below:

  • Student Studying in the UK or Ireland
  • Have proof of identity: a passport, provisional or full driving licence
  • Have proof of study documents from UCAS or a letter from your University
  • Have a proof of address document dated within the last 2 months
  • Have a Co-signer ready. What is a Co-signer?
  • Have a place to rent? If you don’t try our House Finder Service

Guarantor Application Check List

You must meet the requirements below:

  • Be employed or self-employed
  • Earn at least 1.5 times your share of the monthly rent
  • Have proof of income, for the last 3 months
  • Have proof of identity: a passport, provisional or full driving licence
  • Have a proof of address document dated within the last 2 months
  • Have a Co-signer ready. What is a Co-signer?
  • Have a place to rent? If you don’t try our House Finder Service