How can we help?

Landlords and Housing Hand

Help for Landlords

  • Can my guarantor back out?

    No. Once the AST and Guarantor Deed have been signed Housing Hand are bound for a fixed term of the tenancy. To back out of a guarantor agreement the Guarantor Deed would have not been signed.

  • Have you processed my tenant yet ?

    If you log in to our website and look at your portal you will be able to see the status of your prospective tenants and whether or not we have processed the tenant.

  • I would like to let my property, how long does it take to guarantee a tenant?

    Housing Hand can process your tenant’s application within one day as all parts of the process can be completed online and we have the policy to provide an immediate response so long as we receive all the required paperwork/documents.

    Please note that the speed of the process is heavily dependent on the applicant completing the full online application. Also based on the applicant making the appropriate payment and signing the contract with us. We can only move at the speed they set. On our side, if it is an urgent case, we will do everything we can to expedite the process.

  • Who should I contact for a business partnership?

    Whether you work at the accommodation team, international office, student union or welfare team, you are able to refer students to us. Housing Hand can also help you to set up an in-house guarantor service. We also can provide a blanket cover for university-owned accommodation.
    To set a partnership up with us, please contact Saasha on [email protected] or call 0207 205 2625.

  • How do we get some of your brochures?

    Housing Hand will be happy to provide you with our brochures and dispensers for your offices.
    To receive them, please contact our Marketing Team at [email protected] or call 0207 205 2625.

  • How much does the service cost landlords?

    The service is free for landlords. Housing Hand charge the tenant a one-off fee at the beginning of their tenancy. Please refer to tenants FAQs for details.

  • What happens if a Housing Hand guaranteed tenant is late paying rent?

    If the tenant is late paying rent, the accommodation provider will invoice Housing Hand detailing the default. Housing Hand will pay this within 28 days of receipt. We will work with the tenant or if required, the co-signer, to arrange repayment to Housing Hand.

  • How long does Housing Hand guarantee the tenant for?

    Housing Hand guarantees student tenants and working professionals. The tenant length for a student is typically for a 12-month period and working professional tenants for 6 months-12 months.
    We will contact you before the end of the tenancy to check if the tenant will be staying on in the property. Will also renew their guarantor policy.


  • What happens if a tenant defaults on other aspects of their tenancy agreement?

    The guarantee Housing Hand provide covers with all of our customer’s tenant liabilities, as detailed in the tenancy agreement. Then, send us an invoice with the details of the default. Having checked this against the guarantor deed, we will pay you within 28 days.

  • Can Housing Hand be reference checked?

    Yes, Housing Hand can be reference checked, credit checked and referenced by a large number of reference companies.  Companies such as Lettings Hub, Let Alliance and HomeLet among many others. For any companies who are not able to reference us, you can get a Fast Track reference from HomeLet. Please contact our office for further details.

  • What does Housing Hand guarantor service cover?

    As your guarantor for rent, Housing Hand will be expected to have service cover any rental default. We cover other costs incurred as detailed in your Tenancy Agreement. This includes damages costing more than the deposit or Joint and Several liabilities. Basically, we cover whatever is specified in the signed guarantor agreement.

  • I am letting my property, how long does it take Housing Hand to cover a default?

    Once you have issued us with an invoice giving details of the default and your bank account, Housing Hand will pay within 28 days.

covid-19 Update

Following the UK Governments guidance all Housing Hand staff are working remotely, we are still operating to our usual business hours: Monday to Friday – 9am to 6pm (GMT). 

We have set up a dedicated COVID-19 helpline to help answer any of your questions or queries, please call us on +44(0)207 205 2625 option 4.

Please stay safe!