How can we help?

Landlords and Housing Hand

Help for Landlords

  • Can my guarantor back out?

    No. Once the AST and the Guarantor Deed have been signed we are legally bound for the fixed term of the tenancy. The only time in which it would be possible to back out of a guarantor agreement would be if the Guarantor Deed has not be seen signed yet.

  • Have you processed my tenant yet ?

    If you log in to our website and look at your portal here you will be able to see the status of your prospective tenants

  • I would like to let my property, how long does it take to guarantee a tenant?

    Housing Hand can process your tenant’s application within one day as all parts of the process can be completed online and we have a policy to provide an immediate response so long as we receive all the required paperwork/documents.

    Please note that the speed of the process is heavily dependent on the applicant completing the full online application, making the appropriate payment and signing the contract with us. We can only move at the speed they set. On our side, if it is an urgent case, we will do everything we can to expedite the process.

  • Who should I contact for a business partnership?

    Whether you work at the accommodation team, international office, student union or welfare team, you are able to refer students to us. We can also help you to set up an in-house guarantor service or provide a blanket cover for university-owned accommodation.
    To set a partnership up with us, please contact Saasha on [email protected] or 0207 205 2625

  • How do we get some of your brochures?

    We will be happy to provide you with our brochures and beautiful dispensers for your offices.
    To receive them, please contact our Marketing Team at [email protected] or 0207 205 2625

  • How much does the service cost landlords?

    The service is free for landlords. We charge the tenant a one off fee at the beginning of their tenancy. Please refer to tenants FAQs for details.

  • What happens if a Housing Hand guaranteed tenant is late paying rent?

    So long as you provide us with a valid invoice detailing the default, we will pay this within 28 days of receipt.

  • How long does Housing Hand guarantee the tenant for?

    Housing Hand guarantee student tenants typically for a 12-month period and professional tenants for 6 months-12 months.
    We will contact you before the end of the tenancy to check if the tenant will be staying on in the property and to renew their guarantor policy.

     

  • What happens if a tenant defaults on other aspects of their tenancy agreement?

    The guarantee we provide covers all of our customers tenant liabilities, as detailed in the tenancy agreement. Please send us an invoice with the details of the default. Having checked this against the guarantor deed, we will pay you within 28 days.

  • Can Housing Hand be reference checked?

    Yes, Housing Hand can be credit checked and referenced by a large number of referencing companies such as Lettings Hub, Let Alliance and Homelet among many others.  For any companies who are not able to reference us, you can get a Fast Track reference from Homelet – contact our office for further details.

  • What does Housing Hand guarantor service cover?

    As your guarantor for rent, Housing Hand will be expected to cover any rental default and also other costs incurred as detailed in your Tenancy Agreement, including damages costing more than the deposit or Joint and Several liabilities. Basically, we cover whatever is specified in the signed guarantor agreement.

    We have our own Housing Hand guarantor agreement – which you can see here : xxxxxxx

    Alternatively, we can sign a guarantor agreement provided by you.

  • I am letting my property, how long does it take Housing Hand to cover a default?

    Once you have issued us with an invoice giving details of the default and your bank account, we will pay within 28 days