As per our refund policy, we will consider giving you a refund if you have not yet moved into your new accommodation. Housing Hand may charge you an administration fee of £75 depending on the reason for the cancellation.
When you are requesting a refund because you or your co-signer decided to cancel we will charge the administration fee. If the cancellation happened because your accommodation provider did not allow you to move in for some reason then we will not charge you an accommodation fee.
If you have completed your guarantor application process, we require evidence from the accommodation provider. This evidence shows that you are not moving into/already living in the property.
Our refund policy stars that we will pay any refund due within 28 days of receiving a request. This request will in writing to this email address: [email protected]