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What are the legal obligations ?

Legal obligations of a Rent Guarantor

  • What is the Housing Hand refund policy?

    We will consider giving you a refund if you have not yet moved in to your new accommodation. We may charge you an administration fee of £75 depending on the reason for the cancellation.

    If you are requesting a refund because you or your co-signer decided to cancel we will charge the administration fee. If the cancellation happened because your accommodation provider did not allow you to move in for some reason then we will not charge you an accommodation fee.

    We will pay any refund due within 28 days of receiving a request in writing to this email address: [email protected]

  • Can I change a co-signer and what do I do?

    Yes, you can if your co-signer has not signed our contract yet. Log on and change the details online.

    If your co-signer has signed our contract but you have not moved in yet, it might be possible to change in exceptional cases.

    If you have already moved in then it will not be possible to change your co-signer.

    When in doubt, contact Housing Hand immediately at +44(0) 207 205 2625 and we can help you through the process.

  • What happens if I move out and end my Tenancy Agreement early?

    You are required to provide evidence that your Accommodation Provider has confirmed that you have been released from the Tenancy and there is no outstanding debt at the property. Otherwise you are still liable for all outstanding rent to the end of your Tenancy Agreement.

    If you are on a monthly payment plan with Housing Hand you are still liable for the Guarantor service fee even if you have moved out early.

  • What is your refund policy?

    We will consider giving you a refund if you have not yet moved in to your new accommodation. We may charge you an administration fee of £75 depending on the reason for the cancellation. If you are requesting a refund because you or your co-signer decided to cancel we will charge the administration fee. If the cancellation happened because your accommodation provider did not allow you to move in for some reason then we will not charge you an accommodation fee. We will pay any refund due within 28 days of receiving a request in writing to this email address: [email protected]

  • Do I always need a guarantor for renting in the UK?

    It depends on the accommodation provider. More and more accommodation providers, landlords and letting agencies require their tenants to have a guarantor before they will rent out a property.

    If you don’t have one, Housing Hand can stand as your guarantor to secure your tenancy agreement and allow you to move in in the easiest way.

  • Can my guarantor back out?

    No. Once the AST and the Guarantor Deed have been signed we are legally bound for the fixed term of the tenancy. The only time in which it would be possible to back out of a guarantor agreement would be if the Guarantor Deed has not be seen signed yet.