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What are the legal obligations ?

Legal obligations of a Rent Guarantor

  • What happens if I move out and end my Tenancy Agreement early?

    You are required to provide evidence that your Accommodation Provider has released you from the Tenancy Agreement. Also that there is no outstanding debt at the property. Otherwise, you are still liable for all outstanding rent to the end of your Tenancy Agreement.

    If you are on a monthly payment plan with Housing Hand you are still liable for the Guarantor service fee even if you have moved out early.

  • What is your refund policy?

    As per our refund policy, we will consider giving you a refund if you have not yet moved into your new accommodation. Housing Hand may charge you an administration fee of £75 depending on the reason for the cancellation.

    When you are requesting a refund because you or your co-signer decided to cancel we will charge the administration fee. If the cancellation happened because your accommodation provider did not allow you to move in for some reason then we will not charge you an accommodation fee.

    If you have completed your guarantor application process, we require evidence from the accommodation provider. This evidence shows that you are not moving into/already living in the property.

    Our refund policy stars that we will pay any refund due within 28 days of receiving a request. This request will in writing to this email address: [email protected]

  • Can my guarantor back out?

    No. Once the AST and Guarantor Deed have been signed Housing Hand are bound for a fixed term of the tenancy. To back out of a guarantor agreement the Guarantor Deed would have not been signed.