We will consider giving you a refund if you have not yet moved in to your new accommodation. We may charge you an administration fee of £75 depending on the reason for the cancellation.
If you are requesting a refund because you or your co-signer decided to cancel we will charge the administration fee. If the cancellation happened because your accommodation provider did not allow you to move in for some reason then we will not charge you an accommodation fee.
If you have completed your guarantor application process, we require evidence from the accommodation provider that you are not moving into/already living in the property.
We will pay any refund due within 28 days of receiving a request in writing to this email address: [email protected]