How can we help?

What paperwork do you need?

Rent Guarantor Paperwork

  • How do I sign the online contract?

    After you have applied for the service, you will be sent a contract to sign via email which sets out the Terms and Conditions of your Guarantor Agreement with us.

    Please note that you will receive the Guarantor Agreement to sign;  it is then forwarded to your co-signer for their signature. We recommend that you contact your co-signer after you have signed the Agreement. This is to inform them that it has been sent to them. Also, to explain that they need to sign it online.

    We also recommend that you and your co-signer sign the Agreement as soon as possible to avoid any delays with your application. If you have any problems please call our office on +44 (0)207 205 2625.

  • How to get your National Insurance number (NI number)

    Housing Hand requires UK residents to provide their national insurance number to complete their application.
    To find out your national insurance number, please go to the UK Gov website.

    You can also recover a lost national insurance number on the same site.

     

  • Is there a lot of paperwork needed to get a guarantor?

    We try to make the process as streamlined as possible. So we only ask for the bare minimum of paperwork, as follows:

    If you are a student, paperwork will be detailed showing:

    • A Photo I.D. – A passport, drivers license, or any other form of identification
    • A Proof of Study – A correspondence from University, UCAS form or a Student I.D.
    • A Proof of Current Address – A letter, Utility Bill or Bank Statement addressed to you with the residence you are leaving. This needs to be dated within 2 months.

    If you are a working professional, you should provide:

    • A Photo I.D. – A passport, drivers license, or any other form of identification
    • A Proof of Income – the last 3 months worth of Payslips or Bank statements showing that you earn one and a half times your rent..
    • A Proof of Current Address – A letter, Utility Bill or Bank Statement addressed to you with the residence you are leaving, dated within 2 months.

    Should you need any further information, we would be happy to answer you :
    – on the phone at +44 207 205 2625
    – by email [email protected]
    – on our pop up chat on our website

  • Can I do a paper application instead of doing it online?

    We try to make our online process as simple and straightforward as possible. We encourage all customers to fill in the forms online as this is the most efficient way of processing your application. In exceptional circumstances, we might help you with a paper application. Give us a call on +44 207 205 2625 and we will see what we can do.

  • How do I send you the required documents?

    You can upload the required documents via your account on our website. We also accept photographs of the documents. These can be taken by a mobile phone or another camera (.jpg or .png for example) or in .pdf format.