How can we help?

Problems with the website

Housing Hand website problems

  • I want to change my payment details

    Log in to our website and change your payment details there.

  • I want to unsubscribe from your emails

    To unsubscribe from our emails, please click on the “unsubscribe” button on the bottom of the email. This will unsubscribe you from emails you received from Housing Hand.

  • How do I delete my account?

    Please log in and go to this page to delete your account.

  • Problems changing application details

    If you are having issues changing your application details, logging into your account or uploading documents please email [email protected] Please identify your problem and reference number and a member. The Housing Hand team will be able to help you by amending your account within 1-3 working days.

     

  • Stop sending me emails !

    All our emails have an unsubscribe button – just click on that and we will remove you from our email lists. This will stop sending any emails to you.

  • I can't change my accommodation details

    If you have been unsuccessful in securing your property and you can’t change your accommodation details please email [email protected] Please state your problem and reference number. The Housing Hand team will be able to help with your account within 1-3 working days.

Other

  • When will I get my contract ?

    As soon as we have confirmed your tenancy details, check your documents and co-signer information we will send you our contract. You can see how your application is progressing on your portal. You might want to check your email (and your spam folder just in case) to see if we have already sent you a contact to sign.

  • Why is it taking so long?

    We try to process applicants as fast as we can. In the summer months, we have quite a high volume of applicants which can slow things down a bit. Our team aims to process applicants equally and quickly. If your case is urgent then call us on + 44 (0) 207 205  2625 and we will do our best to process your application today. To speed things up you can make sure that :

    1. You have uploaded all the right documents
    2. You have filled in the co-signer details completely
    3. Your tenancy details are up to date
    4. You have checked your email to see if we have already sent you a contract to sign
    5. You have alerted your co-signer that they need to sign the contract too.